Robinson Club Consultants
We position private clubs to be successful
by providing specialized consulting
services — the result of over 30 years of
private club industry experience.
Executive Recruiting | Coaching | Interim Placement
Governance Workshops | Bylaws Review | Orientation & Retreats
Operations Evaluation | Food & Beverage Analysis | Secret Shopper
Management
Services
Services
Though private clubs are typically governed
by successful executives, clubs and the talent
needed to manage them have unique
characteristics and requirements.
by successful executives, clubs and the talent
needed to manage them have unique
characteristics and requirements.
Executive Recruiting
We start by learning about your club, its culture and the role of the
new executive. We recruit talented candidates using our extensive
network and industry resources. Finally, we submit a short list of the
best candidates and guide you through the selection process.
new executive. We recruit talented candidates using our extensive
network and industry resources. Finally, we submit a short list of the
best candidates and guide you through the selection process.
Executive Coaching
Sometimes, a key employee needs a mentor's help to achieve
excellence. Or, a new manager needs professional support to hit
the ground running. Our programs guide managers to success.
excellence. Or, a new manager needs professional support to hit
the ground running. Our programs guide managers to success.
Interim Placement
Faced with untimely departure, we can place a qualified
interim manager who will keep the club running smoothly while
an indepth search proceeds.
interim manager who will keep the club running smoothly while
an indepth search proceeds.
Club
Governance
Governance
Robinson Club Consultants are in a position to
tell Boards what they need to hear, not what
they want to hear. We know what's going on in
the industry and use our experience to quickly
identify issues and provide solutions.
tell Boards what they need to hear, not what
they want to hear. We know what's going on in
the industry and use our experience to quickly
identify issues and provide solutions.
Governance Revidews & Workshops
What system is in place? Is it being followed? Is it appropriate for
the club? What actions should be taken? The answers to these
lead to the development of targeted education workshops —
in-depth frameworks for coordinated operations, strategic
planning, and membership development.
the club? What actions should be taken? The answers to these
lead to the development of targeted education workshops —
in-depth frameworks for coordinated operations, strategic
planning, and membership development.
Bylaws Review
This offers the board an opportunity to refresh their awareness of
the rules, and to identify and rewrite those which are out-dated.
the rules, and to identify and rewrite those which are out-dated.
Board Orientation & Retreats
Orientations help all members achieve an understanding of their
roles and responsiilities. Retreats, off-premises, are forums for big
picture planning, governance and relationship building.
roles and responsiilities. Retreats, off-premises, are forums for big
picture planning, governance and relationship building.
Operations
Analysis
Analysis
Successful solutions come from correctly defining
problems. Robinson Club Consultants asks the
right questions, and is in the position to get honest,
anonymous feedback from employees and members.
problems. Robinson Club Consultants asks the
right questions, and is in the position to get honest,
anonymous feedback from employees and members.
Operations Evaluation
For specific areas of operations, we review existing conditions and
report findings with recommendations.
report findings with recommendations.
Food & Beverage Analysis
We aim to determine how the area is performing when measured
against its operation plan and the club's strategic goals. Members
expectations and industry operating principles are also considered.
against its operation plan and the club's strategic goals. Members
expectations and industry operating principles are also considered.
Secret Shopper
Our covert ops team poses as new members or guests in order
to impartially evaluate and report on service levels throughout
the club.
to impartially evaluate and report on service levels throughout
the club.
About
Robinson C2
Robinson C2
In the club consulting sector, Michael Robinson,
Ph.D., MCM, has unique, relvant, formal
education in addition to more than 30 years of
personal private club management experience.
Robinson Club Consultants has a proven record
of successful placements, satisfied Boards, and
measureably improved club performance.
Ph.D., MCM, has unique, relvant, formal
education in addition to more than 30 years of
personal private club management experience.
Robinson Club Consultants has a proven record
of successful placements, satisfied Boards, and
measureably improved club performance.
- Master Club Manager (MCM), Club Managers Assoc. of America
- CMAA Honor Society
- Certified Hospitality Educator (CHE, American Hotel and
Lodging Association (AH&LA) - Certified Food and Beverage Executive (CFBE), AH&LA
- Certified Hotel Administrator (CHA), AH&LA
- Foodservice Management Professional (FMP),
National Restaurant Association - Ph.D. Organization and Management, Leadership specialization
RCC is designed to be the professional resource of choice for private clubs.
Robinson
Club Consultants
Club Consultants
Start the conversation today
call
Michael Robinson, Ph.D., MCM
860-653-7104
Drop us a note